CBS Sports & Fathead Find Winning Combo with NCAA Browser Theme Promotion by Kevin Dwinnell

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What’s it take to grow your user base and build awareness for a business partner? CBS College Sports and Fathead found using the browser theme for marketing promotions is a great way to convert users and deepen engagement.

CBSSports.com College Network is a leader in delivering web services, e-commerce, streaming and mobile services for college and university’s athletics websites. Fathead is a leader in sports and entertainment wall graphics. Nice set up for bringing companies together that serve similar audiences.

The results – SPECTACULAR!

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Posted in Commentary, News | Tags: CBS, CBS College Sports, CBS College Sports Network, CBS Sports, Electronic Arts, fathead, marketing, Twitter | No Comments »

10 Tools for Business Development and Relationship Management by Kevin Dwinnell

Image via CrunchBase

Patrick Murphy recently did a Brand Thunder interview with Shoestring Ventures, The Startup Bible Blog. One of their questions was “What other web-based products would you recommend to entrepreneurs, business owners or freelancers?” I realized the recommendations fell into categories discussed in our blog post about Sales Strategy: Browser Theme – Hunter vs. Farmer.

Given that start, here’s a short list of tools useful to that category of startup, small or medium business or freelancers. Tools to help you and your clients. Add your favorites in the comments.

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Posted in Commentary | Tags: browser theme, Customer relationship management, Google Alerts, Jigsaw, LinkedIn, marketing, Patrick Murphy, sales tool, Social network, Twitter | 1 Comment »

Creating Community for a Small Business by Kevin Dwinnell

I had the opportunity to speak with Owen McGab Enaohwo at Hire Your Virtual Assistant to discuss how to create an online community and how small businesses can get started using “community” to help their business.  You can see the full interview and an outline of the discussion at hireyourvirtualassistant.com/blog.  I don’t want to repeat that discussion here and detract from Owen’s efforts.

Still, it’s a great topic, because so much attention is on social media and the encouragement of brands to join the conversation with their consumers. The idea of online community goes back to the earliest days of the Internet, and the foundations of what works are not that different from what works in offline relationships.  Community is a powerful and persuasive communication channel and there’s no doubt companies need to have this as a part of their overall go-to-market strategy.  Yet, how, where and when you participate are all up for debate.

A small business is often resource constrained and the time commitment to building a community can be overwhelming.  There are better places to start and work toward the benefits without over committing. We go into those details in my discussion with Owen.

As much as I’m a believer in Brand Thunder’s interactive browser themes, it’s not the place I’d start – in fact, you still don’t see a Brand Thunder browser theme available (though you may notice www.ThunderThemes.com is a working URL and pointing to our gallery for an indicator of other efforts, but I digress).  While the browser theme is a powerful communication channel, it does well as an affinity marketing tool allowing brands to leverage the audience they’ve aggregated and deepen those relationships.  Small businesses need to be focused on creating those relationships and leveraging the platforms that can help with that, but in a manner that allows those community-building efforts to be inserted amongst the thousands of other necessary tasks for survival.

There are a lot a small steps a small business can take to make community building a part of their business building. Check out the discussion with Owen for those details, and there is a written outline if you don’t have time to watch the video.

Where do you think community falls in the priority of a small business and what are the best ways to leverage its power?

Posted in Commentary, News | Tags: brand thunder, browser theme, marketing, online community, Owen Mcgab Enaohwo, Small business, Social media | No Comments »

Old Spice Overkill by Kevin Dwinnell

Enough with the endless coverage of the Old Spice viral videos.  Marketing is a simple game – you break through the clutter, you build awareness, you make a sale.  Just like baseball is a simple game – you hit the ball, you catch the ball, you throw the ball.

There’s been so much attention given to the success of the campaign, it seems like nobody believed this Internet marketing thing really works.  It does and it’s a solid part of the overall marketing plan.  Just as the description of marketing and baseball above grossly simplify the games, credit should be given to P&G for the overall execution of the Old Spice campaign.  It’s been hard to miss Old Spice lately, whether its online videos, coupons or in-store promotions.  They had an abundance of presence, not a single good tool.  That presence helped break through the clutter and ultimately drive sales.

This is just another example of a well executed marketing plan.  We’re in the midst of relaunching the Huffington Post browser themes.  HuffPost isn’t successful because it rolls out one cool tool for their community.  HuffPost is aggressively building its content, Arianna is everywhere, and they continue to offer community tools like their interactive browser theme.  It’s an ongoing promotional and growth campaign that keeps gathering attention for them.

The same can be seen with The Daily Beast.  It’s another good news site with their own interactive browser theme.  Yet, you’ll also find Tina Brown across the media, whether it’s on Good Morning America or NPR, representing the Daily Beast and its excellent editorial staff.  You can find an example of her brand building for The Daily Beast as well as a list of excellent reads at her Must Reads at NPR.

It’s this hustle on multiple fronts that pays off.  Kudos to the Old Spice marketing team for a big hit.  A nice work across the board to build that success.

Posted in Commentary | Tags: browser theme, business, Daily Beast, Good Morning America, Huffington Post, interactive browser theme, marketing, Marketing and Advertising, Old Spice, Tina Brown | No Comments »

World Cup Just One Way to Reach a World Audience by Kevin Dwinnell

The kick off of the World Cup got me thinking about the marketing opportunity for companies trying to reach a multi-national audience with their product, and my own global expectations for Brand Thunder’s interactive browser themes when we were starting out.

For companies that can afford it, the mega sporting events like the Olympics and the World Cup offer a reach not found everyday.  I’m sure it makes sense for the larger companies to maintain their presence.  For smaller companies, we need to think more creatively.

Find Your Extended Sales Force

Brand Thunder leverages a distribution strategy that it began using in the U.S. – working with agencies and organizations that had the new media expertise and the brand relationships to extend the reach of our product.  It’s working well.  Our partner in the UK, KAM Sports International, brought the Scottish Premier League champion Glasgow Rangers into the Brand Thunder client fold.  We’re also about to launch product in Hong Kong through our partner HOTMEDIA, in India through our representative Kevin Jacobs, and are about to announce another large international market partnership.  Is there a sales channel that you can leverage beyond your own?

Leverage Your Product’s Natural Reach

With Firefox being built for the global community, we were prepared to act local for any global opportunity that presented itself at day one.  While we’re making strides in this area as mentioned above, it’s interesting to see that the users are adopting faster than the brands.  Our traffic trends show more than half of users coming from outside the U.S.  We have product categories where U.S. usage is only a third of the user base, and it’s not just in the obvious products like our Euro Football theme.  It’s some of the more general interest themes and it’s interesting to see where and what users find appealing in our gallery of products.  Needless to say, this extended audience wouldn’t be possible if the platform on which we work wasn’t international to begin with.  Is there an international opportunity with your product that you’ve overlooked?

Discover New Distribution Channels

Our clients and their reach to their audience have always been a critical part of our business.  But it’s not been our sole channel to market.  Part of the value add for partners and driver of our growth has been our own distribution efforts.  This includes making sure we’re available on the add-on galleries for the browsers we serve – Addons.Mozilla.org for Firefox and IEAddons.com for Internet Explorer.  We’ve also seen considerable success delivering our browser themes through freeware and shareware download sites.  This is made easier through the use of PAD files.  It has also allowed us to reach users through the sites that serve the product they use (the browser) and the sites that serve their market (download sites across the globe).  Where can you put your product in the hands of new users (more than just an international question)?

None of these suggestions are ground breaking.  However, if we were totally focused on a narrow definition of what our business is and how we do it, any of them could have easily been overlooked.  What are you doing that could easily be extended and expand your market giving you world class appeal at less than World Cup prices?  And what else should we be considering?

Posted in Commentary | Tags: brand thunder, browser theme, firefox, Internet Explorer, marketing, World Cup | No Comments »

Product Extension for Growing Your Business by Kevin Dwinnell

The background

To get to the point about product extension, I have to set the groundwork, so bear with me a moment. Brand Thunder’s core business is helping brands talk to their online consumer through our interactive browser themes. It’s an affinity marketing tool where we leverage the powerful connection an audience has to a particular brand.

That connection was vital in helping us solve part of the distribution puzzle. Most online businesses need to drive an audience to your product. If you require the download and installation of software like we do, that’s an additional hurdle. Affinity to a brand can help overcome that.

For any business looking to grow, it considers natural extension to its product lines and for us that direction was to look beyond the brand affinity and see what else fit.

When to Extend

The idea originated when we were analyzing user adoption and the sales cycle. We were seeing great market response from end users with each product launch bringing a spike of new users. There was also great response from our business development efforts as well, but getting an executed agreement always seemed to take longer than a young company would like. Those two were the pain points we were trying to eliminate – shorten the time to market for new releases.

Solving for X

Brand affinity helped build our business, but affinity isn’t related to brands. Since our early success was with sports teams, it made sense to look to more broad offerings in the same category. Naturally, we went for the general fans of baseball, football and basketball. Then we branched into holidays. What both categories did was provide us with themes that had strong following plus a high rate of search and discovery. We knew these topic would be sought out and balance the distribution we were losing from not having a supporting brand.

This decision to create a product extension has been a good one for us, and we continue to build out the offering to this date. This week we just released the Pro Wrestling theme, Golf theme and the recently released Movie Premiere theme. All combine the solid visual elements of our product with the interactive components that keep them engaging over the long term. They are also evergreen in their popularity with their audiences, which gives each a great deal of promise.

These topical themes have been a big win for us. What product extensions have worked for you?

Posted in Commentary | Tags: Affinity, affinity marketing, browser theme, business, Consumer, marketing, Marketing and Advertising, Relationship Marketing | No Comments »

Is Acquiring New Customers A Waste of Time? by Kevin Dwinnell

Last week I was directed to a blog post about the power of having fans of your brand. Teddy Anderson, the author, and I had just met and he mentioned the post and that he’d referenced Brand Thunder in it. How could I not read it?

Some valid points are made about the difference between fans and customers, and why the power is in getting more fans. He even lists resources to help with this. In the brief post, the emphasis is on illustrating why customers are not the goal, but fans are. The point that is alluded to, but not detailed, is that the two are not mutually exclusive.

You should approach your customer development like a baseball farm system. You’ve got your prospecting and recruiting to get new players into the minor leagues, then you move them from single A up to triple A until you can land them in the majors. Not everyone is going to make the jump to the next level, but doesn’t mean they don’t serve a purpose at the level they attain. Think of your customer acquisition in the same light. Once you’ve made a sale or acquired a new customer, are you done? Not likely. You’re just at the next stage of a growing relationship. It started when the first connection was made with a prospect, it’s grown into a customer relationship and they may yet evolve into fans. They won’t all become fans, but at least the growth potential is there at every stage.

The tools available to companies to encourage that ongoing relationship are plentiful, and that’s the strength of the Internet. As I’ve said in this space before, communication is a key element to building that relationship. And it’s not just open communication, it’s early. You need these customers to feel they’ve got the inside track if they’re ever to move from feeling like a client to feeling like they’re valued.

Yes, Brand Thunder’s browser themes do this, and part of why we’re including the “interactive” moniker with them. This communication potential is also the compelling nature behind Facebook and Twitter, and the fans and followers of brands. Information is powerful, and to give it freely, openly and early (as in making your fans the first to know when news is happening) stands to create a powerful connection.

So, I agree that if you’re only focused on getting customers, you’re missing the boat. You need to look at the entire customer relation process to make sure the methods are in place to make sure the relationship can grow.

Posted in Commentary | Tags: brand thunder, browser theme, Customer Management, Facebook, marketing, Social network, Twitter | No Comments »

The Marketing Struggles of Prolonged Consumer Attention by Kevin Dwinnell

Marketing can be a lot like the singles bar — the 15 and 30-second shot, the photo shoot for the magazine spread, the flash banner. It’s all the equivalent of “the look,” “the line” or, in my case, the spilled drink. It’s about attention getting and breaking through the clutter. Despite the splintering of consumer’s attention, brilliant creative can still capture attention.

Unfortunately, marketing is more frequently being asked to do more than create the introduction. It’s being asked to go along on the first date, hang out with friends and commit to the long-term. Marketers can’t just rely on that air-brushed image to do all the work. (If I’m not clear, seek out Cyrano De Bergerac or Steve Martin’s “Roxanne” for clarification.)

Marketers have to show more depth, be interesting and generally be something you want to spend time with. When you’re with that consumer over extended periods of time, you’re going to see the less-than-glamorous looks, the things you wish never got said — you’re going to be in a relationship.

Brand Thunder’s Booms! are in the long-form of marketing since we create a persistent presence between a brand and their online consumer. Here’s what we see working around the web:

News Feeds

You’re giving fans the news as it happens. It’s like calling your friend so you can share.

Twitter

This is a great product to use and great content for your site or application. But it goes beyond the instant updates, it’s about allowing personalities to emerge and represent your brand. They will be their own brands (@THE_REAL_SHAQ) helping their affiliated brand (Cavaliers). They will be people that emerge and positively affect your brand (@ComcastCares). Though you’ll undoubtedly see the occasional slip up.

Images

Photos and videos are an easy way to let your fans keep up with current activity and catch up on what they may have missed. By offering this content, you let them know you wish they could have been there.

Commerce

Seriously. You’re fans want your stuff, so make it easy for them. Better yet, make it valuable. Our sports clients are letting fans know about available tickets, especially during high-demand periods like playoffs, to great results.

We are big advocates of the open flow of information back to your fans. It’s not always going to be pretty or perfect, but it’s going to be interesting and it’s going to build mutual respect. And mutual respect is vital for any relationship — marketing or otherwise.

Posted in Commentary | Tags: advertising, brand, brand thunder, Brand Thunder Boom, Branded Browser, custom browser, marketing, Marketing and Advertising | No Comments »

Your Web Content is Done, But is it Available? by Kevin Dwinnell

A lot of time and money is spent on developing a company website. Even more is spent attracting users to that site. Yet, we find a surprising number of sites that missed the critical questions of “Is my content accessible and is it distributable?”

Make it Accessible

There are too many options available today from a PC to a Mac, from an iPhone to a Pre, from Windows to Linux to limit your content to being usable in a single application or platform. The World Wide Web Consortium has been fighting for web standards for years. Their key objectives are accessibility, internationalization, device independence and mobile. Go to their site, www.w3.org, for a starting point. It’s more than a step toward open standards; it’s a move toward best practices.

Putting their guidance into practice eliminates concerns over how your audience is trying to view your content. Your content will be ready for consumption regardless of the user’s tools, and it’ll be working for the benefit of your business.

Make it Reusable

Now that you’re sure your content is accessible, you can even take your site out of the equation. The market hasn’t just changed around how users are accessing your site, the rules have changed about where they are wanting your content. They want the content at Google Reader, or Feedly or SpreedNews or any number of sites that help them digest the volumes of information that interests them. If you’re forcing them to come to your site, you’re pushing them somewhere else.

Making your content available via RSS helps you get it and keep it in the hands of your audience. And RSS is back in the headlines with instantaneous updates. You can find out more at www.rsscloud.org or read a quick RSS overview on Kathryn Corrick’s blog.

Your efforts with RSS won’t just make your users happy. It’ll also please your new media marketing team who will have content available for desktop widgets, Facebook apps, browser sidebars, news tickers and more.

Make it Digestible

We know attention spans are short. Keep your content and efforts to the point, and keep that in mind when you look at your RSS feeds and the information you’re pushing out. You should be limiting the feed to the most recent information or the last dozen or so items. Forgetting about this point can leave some readers trying to pull a massive amount of data that your user will never wait for.

If you want some other brainstorming ideas, check out this list of 100 Resources compiled by WebDesignDev. It’ll get you thinking in a 100 good ways.

Posted in Commentary | Tags: brand thunder, Branded Browser, custom browser, feedreader, GoogleReader, marketing, New Media | No Comments »

The Digital Marketing Mix – The Why’s the Limit by Kevin Dwinnell

Last week, Kendall Allen discussed remaining innovative with marketing in tough economic times. See her post “Relationships And The Progressive Digital Mix” on MediaPost’s Online Spin. Andrew Chen, who supplies supporting analysis with most of his posts, covered part one of his thoughts on “How desktop apps beat websites at building large active userbases” in his post yesterday. I think they’ve both made some important points and their posts are worth the read.

While I love to see others endorse the marketplace where Brand Thunder plays, however, it’s not been the value proposition that’s been the most consistent objection. It’s the perceived limitations of how much a company can do and can offer their customers at one time. The most consistent objection we hear is “I’m already doing this. Why would we need that as well?” Because when you can meet your consumer where they want with little expense and time, you should do it. Doing only one thing this year is leaving too much opportunity on the table.

I’m wagering that most companies and customers can handle more than one digital media initiative a year. I understand the issue of resource constraints (believe me! I understand) but there are a lot of low cost options for you to release a bonanza of new media programs without a significant drain on your time or resources. In most cases, if you have your logo digitized and have initiated a handful of common practices, like RSS feeds for your news, you can launch a number of these programs within weeks — and that’s whether you use one of the self-serve wizards available for a number of digital media tools, or a low-cost, low-touch option like Brand Thunder brings. You can bring several tools to your audience in a reasonable amount of time.

If you’re launching one, you may as well launch more. The promotional and hosting commitment is going to be the same. This is where I see potential upside for companies. With the influx of advertising networks, it’s easier to be in a “sold out” position for promotional real estate and house promotions are the general casualty. Leveraging promotions to drive users to a single download destination on your site will make better use of the limited inventory and you can offer them a robust range of applications.

So, as you look at your digital marketing road map, I encourage you to reshape the questions being asked. Instead of why your customer would want it. Ask why you wouldn’t give them what they want. The difference can mean a lot in terms of how often you’re connecting with your audience.

Posted in Commentary | Tags: advertising, brand thunder, custom browsers, Customer value proposition, desktop widgets, Digital media, marketing, MediaPost, toolbars, web apps, widgets | No Comments »